Shipping Policy
Thank you for shopping with UniPaws! We're committed to delivering your pet products quickly, safely, and affordably. Please review our shipping policy below.
1. Processing Times
Orders are processed within 3–14 business days (Monday–Friday, excluding holidays). Once your order is shipped, you’ll receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Times
We currently offer standard shipping for all orders. Delivery estimates and rates are as follows:
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 5–10 business days | Free on orders over $50 / Flat rate $5.95 |
| United Kingdom | 5–10 business days | Free on orders over £40 / Flat rate £4.95 |
| International | 7–20 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary depending on your location and shipping carrier delays.
3. Order Tracking
Once your order is shipped, you’ll receive a tracking number via email. You can track your package directly through our Track Your Order page.
4. Shipping Delays
While we strive for timely delivery, shipping delays can occur due to weather, customs, or carrier issues. If your order hasn’t arrived within the estimated time, please contact us at [your email], and we’ll assist you promptly.
5. Incorrect Addresses
Please double-check your shipping address before submitting your order. We are not responsible for packages lost due to incorrect or incomplete addresses provided at checkout.
6. Lost or Stolen Packages
UniPaws is not responsible for lost or stolen packages confirmed as delivered by the carrier. If this occurs, please file a claim with the shipping carrier and contact us—we’ll do our best to assist.
7. Customs & Duties (International Orders)
Customers are responsible for any customs fees, duties, or taxes that may apply to international shipments. These are not included in your order total.